The research group ISE (Information Systems & Engineering) will be present at the 14th International Tagung Wirtschaftsinformatik (WI-2019) in Siegen with several activities.

Full Research Papers

• Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis (Jasper Feine, Stefan Morana, Ulrich Gnewuch)

• The Impact of Anthropomorphic and Functional Chatbot Design Features in Enterprise Collaboration Systems on User Acceptance (Tim Rietz, Ivo Benke, Alexander Mädche)

Panel Discussions
Prof. Mädche and Prof. Weinhardt co-organize two panel discussions:

• The past, present, and future of Business Information Systems Engineering (BISE)
• AI-based Digital Assistants – Opportunities and Risks

Further Activities
Jasper Feine will present our research activities on socio-technical design of conversational agents at the workshop on Digital Consumption.  Prof. Mädche will present the current state of the activities of the task force „Marke Wirtschaftsinformatik“ at the WKWI/GI meeting.  Ulli Gnewich will present an applied & industry paper in the track on chatbots and robotic process automation:

• Designing and Implementing a B2B Chatbot: Insights from a Medium-Sized Service Provider in the Energy Industry (Ulrich Gnewuch, Carl Heckmann, Stefan Morana, Alexander Mädche)

For further information feel free to directly contact the authors .