Following lively discussions at the Annual Conference of the German Forum for Service Research (DF2) on September 25, 2023, our recently published whitepaper delves into the complex relationship between services, artificial intelligence (AI), and the changing work environment.

During the conference, more than 60 experts from academia and industry collaborated to present a comprehensive exploration of the challenges and opportunities arising from the convergence of AI, services, and the future of work.

The white paper summarizes these discussions into six distinct action areas, highlighting how forward-looking service research can harness the benefits of AI, effectively manage the associated risks, and cultivate societal acceptance.

For an in-depth exploration of these findings and a closer look at the identified action areas, the whitepaper is available for download here.